Frequently Asked Questions
Can Grace Medical bill my insurance for supplies?
Grace Medical can bill many insurance companies for certain products. We currently specialize in incontinence, urology, and breast pumps. The list of insurance companies that we can bill is continually growing, so please call us to find out if we are able to bill your insurance company.
Do I need to get a prescription from my doctor?
No, we will obtain a prescription for you. We simply need your doctor’s contact information and diagnosis for yourself.
Are there any out-of-pocket expenses?
Most items will be billed to your insurance with no additional cost to you.
What sizes of incontinence products does Grace Medical stock?
We carry a wide range of products that start at 35 lbs up to XXXL.
Do you have multiple brands?
Grace Medical prides itself on giving our clients many brand options to select from.
How do I know which brands you carry?
We have access to nearly 30,000 items, which makes it difficult for us to list them all. The best way is to call us and we will be able to answer all your product questions.
How are items delivered?
Once an order is placed, we will have your items delivered via UPS to your door.
How do I get started receiving supplies?
Please contact us at 1-866-514-7223. We will need to know the following information: name, date of birth, shipping address, doctor’s name and phone number, insurance information, diagnosis, and items needed.